Contact Us

Terms & Conditions

Contact Us

Terms & Conditions

Last Updated: 06/06/2026

1. Introduction

Welcome to Aku’s Atelier. By accessing this website, purchasing products, requesting commissions, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services.

2. Services

Aku’s Atelier provides products and services including but not limited to:

  • Custom Figure Painting

  • Garage Kit Finishing

  • Figure Restoration

  • 3D Printing Services

  • Custom PC Builds

  • Collectible Figure Sales

  • Commission-Based Projects

All services are subject to availability and approval.

3. Commission Requests

Submitting a commission request does not guarantee acceptance.

Each project will be reviewed individually based on:

  • Scope of work

  • Complexity

  • Current workload

  • Material availability

  • Project feasibility

Aku’s Atelier reserves the right to decline any commission request at its sole discretion.

4. Pricing & Payments

All prices are listed in USD unless otherwise stated.

Payment terms may vary depending on the project.

For commissions:

  • A deposit may be required before work begins.

  • Remaining balances must be paid before shipment unless otherwise agreed.

  • Failure to complete payment may result in project delays or cancellation.

5. Project Timelines

Estimated completion dates are provided for planning purposes only.

Actual completion times may vary due to:

  • Project complexity

  • Material availability

  • Shipping delays

  • Unforeseen circumstances

Aku’s Atelier is not liable for delays beyond reasonable control.

6. Customer Responsibilities

Customers are responsible for providing accurate:

  • Contact information

  • Shipping information

  • Project requirements

  • Reference materials

Delays caused by missing or inaccurate information may affect project timelines.

7. Custom Work & Artistic Interpretation

While every effort is made to match reference materials, custom commissions involve artistic interpretation.

Minor differences in:

  • Color

  • Finish

  • Shading

  • Presentation

may occur and are considered part of the artistic process.

8. Product Availability

Products displayed on the website may become unavailable without notice.

Aku’s Atelier reserves the right to:

  • Modify products

  • Update pricing

  • Discontinue products

  • Limit quantities

at any time.

9. Shipping

Shipping times are estimates only.

Customers are responsible for:

  • Providing accurate shipping details

  • Any applicable customs duties

  • Import taxes

  • Local regulations

Risk transfers to the customer once the order has been handed to the shipping carrier.

10. Returns & Refunds

Due to the custom nature of commissioned work, custom projects are generally non-refundable once production has begun.

Refund eligibility for standard products will be governed by our Refund Policy.

11. Intellectual Property

All content on this website, including:

  • Images

  • Artwork

  • Logos

  • Text

  • Designs

  • Product Photography

is the property of Aku’s Atelier unless otherwise stated.

Unauthorized reproduction, distribution, or commercial use is prohibited.

12. User Conduct

Users agree not to:

  • Submit unlawful content

  • Interfere with website functionality

  • Misrepresent project information

  • Violate applicable laws

Aku’s Atelier reserves the right to refuse service when necessary.

13. Limitation of Liability

To the maximum extent permitted by law, Aku’s Atelier shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

arising from use of the website, products, or services.

14. Website Accuracy

While we strive to keep information accurate and current, we do not guarantee that all content is complete, error-free, or up to date.

Information may be updated without notice.

15. Third-Party Links

This website may contain links to external websites.

Aku’s Atelier is not responsible for the content, policies, or practices of third-party websites.

16. Changes to These Terms

Aku’s Atelier reserves the right to update these Terms & Conditions at any time.

Changes become effective immediately upon publication on this website.

17. Contact Information

If you have questions regarding these Terms & Conditions, please contact us through our Contact Page.

Thank you for choosing Aku’s Atelier.